Terms & Conditions
Valerius by GP Hair Experience
Last updated: August 2026
At Valerius by GP Hair Experience, every appointment is reserved with time, preparation and professional care. To protect the quality of our service, our team’s schedule and the experience of all clients, we kindly ask you to read and respect our Cancellation Policy.
Valerius by GP Hair Experience is operated by:
369 Premium Hair B.V.
Korianderlaan 00029
1187 EE Amstelveen
Netherlands
Salon location:
Valerius by GP Hair Experience
Valeriusstraat 35h
1071 MC Amsterdam
Netherlands
For questions about cancellations or rescheduling, please contact us at:
1. Appointment reservations
When you book an appointment with Valerius by GP Hair Experience, a specific time is reserved exclusively for you.
Some appointments may require a deposit, prepayment or booking guarantee to secure the booking. If this applies, it will be shown during the booking process or communicated by our team.
Your appointment is confirmed only after you receive a confirmation through our booking platform or directly from our team.
2. Cancellation notice
We kindly ask clients to cancel or reschedule appointments at least 48 hours before the scheduled appointment time.
This allows us enough time to offer the reserved slot to another client and organise the team’s schedule properly.
3. Cancellations made 48 hours or more in advance
If you cancel or reschedule your appointment at least 48 hours before the scheduled appointment time, your deposit or prepayment may be refunded, transferred or used towards a future appointment, depending on the payment method and booking platform conditions.
If your booking was made through Fresha or another external platform, refunds or changes may need to be processed through that platform.
4. Cancellations made less than 48 hours in advance
If you cancel or reschedule your appointment less than 48 hours before the scheduled appointment time, your deposit or prepayment may be non-refundable.
For appointments without a deposit or prepayment, Valerius may charge a cancellation fee or require prepayment for future appointments.
This policy exists because late cancellations make it difficult to offer the appointment time to another client, especially for longer services such as color, balayage, color correction, keratin treatments, hair extensions and other transformation services.
5. No-shows
If you do not attend your appointment and do not cancel in advance, this will be considered a no-show.
In case of a no-show, any deposit or prepayment made for the appointment will not be refunded.
Valerius may also require full or partial prepayment for future appointments.
Repeated no-shows may result in restrictions on future bookings.
6. Late arrival
Please arrive on time for your appointment.
If you arrive late, we may need to shorten, adapt or reschedule the service, depending on the time available and the nature of the appointment.
If we are unable to perform the service because of late arrival, the appointment may be treated as a late cancellation or no-show, and the deposit or prepayment may be non-refundable.
We will always do our best to accommodate reasonable delays, but we cannot guarantee that the full service can be performed if you arrive late.
7. Consultation-based services
Some services require more time, preparation or professional assessment before they can be confirmed. This may include:
Hair extensions
Balayage
Color correction
Major color transformations
Keratin or smoothing treatments
Services requiring a professional hair test
For these services, cancellation rules may be applied more strictly because the appointment often requires extended time, product planning, professional preparation or reserved specialist availability.
If a consultation shows that the requested service is not suitable for your hair condition, our team may recommend an alternative service or treatment plan.
8. Deposits and prepayments
Deposits and prepayments are used to reserve appointment time and protect the salon against late cancellations and no-shows.
Unless stated otherwise during the booking process, deposits or prepayments are refundable only when the appointment is cancelled or rescheduled at least 48 hours in advance.
If you cancel late, arrive too late for the service to be performed or do not attend your appointment, the deposit or prepayment may be retained.
9. How to cancel or reschedule
You can cancel or reschedule your appointment through the booking platform, when available, or by contacting Valerius directly.
Email: hello@valeriushair.com
Instagram: @valerius.hair
If your appointment was made through Fresha or another third-party booking platform, cancellation or rescheduling may need to be completed through that platform.
A cancellation or rescheduling request is only considered confirmed once it has been processed by the booking platform or confirmed by our team.
10. Exceptional circumstances
We understand that unexpected situations can happen.
In exceptional cases, such as sudden illness or emergencies, please contact us as soon as possible. Valerius may review the situation individually, but we cannot guarantee that a cancellation fee, no-show fee or retained deposit will be waived.
Any exception is made at the discretion of Valerius by GP Hair Experience.
11. Changes made by Valerius
In rare situations, Valerius may need to reschedule or cancel an appointment due to illness, staff unavailability, technical issues, operational reasons or circumstances outside our control.
If this happens, we will contact you as soon as possible and offer a suitable alternative appointment.
If a prepaid appointment cannot be rescheduled and the cancellation is made by Valerius, the prepaid amount may be refunded according to the payment method and booking platform conditions.
12. Third-party booking platforms
Valerius by GP Hair Experience may use Fresha or other third-party platforms for bookings, payments, appointment reminders and cancellations.
When you book through a third-party platform, their own terms, refund rules and processing times may also apply.
We recommend reviewing the cancellation and payment conditions shown during the booking process before confirming your appointment.
13. Contact
For questions about this Cancellation Policy, please contact:
Valerius by GP Hair Experience
Operated by 369 Premium Hair B.V.
Registered business address:
Korianderlaan 00029
1187 EE Amstelveen
Netherlands
Salon address:
Valeriusstraat 35h
1071 MC Amsterdam
Netherlands
Email: hello@valeriushair.com
Instagram: @valerius.hair