Terms & Conditions
Valerius by GP Hair Experience
Last updated: August 2026
Welcome to Valerius by GP Hair Experience.
These Terms & Conditions apply to the use of our website, bookings, appointments, consultations, salon services, gift cards and other interactions with Valerius by GP Hair Experience.
By booking an appointment, purchasing a gift card, visiting our salon, using our website or communicating with us, you agree to these Terms & Conditions.
Valerius by GP Hair Experience is operated by:
369 Premium Hair B.V.
Korianderlaan 00029
1187 EE Amstelveen
Netherlands
Salon location:
Valerius by GP Hair Experience
Valeriusstraat 35h
1071 MC Amsterdam
Netherlands
Contact:
hello@valeriushair.com
Instagram: @valerius.hair
1. About Valerius by GP Hair Experience
Valerius by GP Hair Experience is a professional hair salon located in Amsterdam Oud-Zuid, offering hair services, consultations, treatments and related beauty experiences.
The “by GP Hair Experience” signature refers to the brand standard, client experience and service philosophy associated with GP Hair Experience. It does not change the legal entity responsible for operating Valerius.
Valerius by GP Hair Experience is legally operated by 369 Premium Hair B.V.
2. Scope of these Terms
These Terms & Conditions apply to:
Use of our website
Online bookings
Salon appointments
Consultations
Hair services
Treatments
Gift cards
Communication with our team
Use of external booking or payment platforms connected to Valerius
Additional terms from third-party platforms, such as Fresha or other booking, payment or gift card providers, may also apply when you use those platforms.
3. Appointments and bookings
Appointments can be booked through our online booking platform, through our team or through any official booking method made available by Valerius.
When booking an appointment, you are responsible for providing accurate and complete information, including your name, contact details and any relevant information needed for the service.
Your appointment is confirmed only when you receive a booking confirmation through our booking platform or directly from our team.
We reserve the right to refuse, reschedule or cancel an appointment if the booking information is incomplete, the selected service is not suitable for your hair condition, or there is another reasonable operational or professional reason.
4. Consultations
Some services require a consultation before the final service can be confirmed. This may apply especially to:
Hair extensions
Balayage
Color correction
Major color transformations
Keratin or smoothing treatments
Services involving previous chemical history
Services where hair condition needs to be professionally assessed
During a consultation, our team may assess your hair, discuss your goals, review your hair history and recommend the most suitable service plan.
A consultation does not guarantee that a specific service can be performed. If we believe a service may compromise your hair quality, scalp comfort or final result, we may recommend an alternative approach or decline to perform the service.
5. Hair test
For some services, a professional hair test may be required before proceeding. This may apply to bleaching, balayage, color correction, complex color services or any service where the condition of the hair needs to be evaluated before treatment.
A hair test helps us assess how your hair may respond to a product or technique, but it does not guarantee a final result.
If a hair test shows that the requested service is not suitable, we may recommend a different treatment plan.
6. Services and results
All services at Valerius are performed with professional care, technical knowledge and attention to the information provided by the client.
Hair results may vary depending on several factors, including natural hair color, previous chemical services, hair condition, product history, porosity, density, texture and aftercare routine.
We do not guarantee that a specific result shown in a reference photo can be achieved exactly. Reference images are used for direction and inspiration, but the final result will depend on your individual hair condition and what is realistically possible.
Our team will always aim to communicate clearly about expectations, limitations and recommended steps before starting the service.
7. Pricing and pricelist
Prices are listed in our Pricelist or booking platform, where available.
Some services have a fixed starting value, while others depend on factors such as hair length, density, product usage, technique, time required, previous color history and complexity of the service.
For consultation-based services, including extensions, balayage and color correction, the final price may be confirmed after assessment.
Prices may change from time to time. The applicable price is the price communicated at the time of booking or confirmed during consultation, unless an obvious error has occurred.
All prices are shown in euros and include VAT where applicable, unless stated otherwise.
8. Deposits, prepayments and payments
Some appointments may require a deposit, prepayment or booking guarantee in order to secure the booking.
If a deposit or prepayment is required, this will be communicated during the booking process or through our booking platform.
Payments may be processed through third-party providers, including Fresha or other payment platforms. These providers may apply their own terms, privacy policies and payment procedures.
We do not store full payment card details directly on our website.
The remaining balance, if applicable, must be paid at the salon or through the payment method made available by Valerius.
9. Cancellations and rescheduling
We kindly ask clients to cancel or reschedule appointments as early as possible, so the time reserved for the service can be offered to another client.
Unless stated otherwise during the booking process, appointments should be cancelled or rescheduled at least 48 hoursbefore the scheduled appointment time.
If you cancel or reschedule within less than 48 hours, or if you do not attend your appointment, a cancellation fee, no-show fee or loss of deposit may apply.
The exact cancellation conditions may depend on the service, booking method, booking platform and any prepayment or deposit made at the time of booking.
If you booked through Fresha or another third-party platform, cancellation and rescheduling may need to be managed through that platform.
10. No-shows
If you do not attend your appointment and do not cancel in advance, this will be considered a no-show.
In case of a no-show, Valerius may charge a no-show fee, retain the deposit or require prepayment for future appointments.
Repeated no-shows may result in restrictions on future bookings.
11. Late arrival
Please arrive on time for your appointment.
If you arrive late, we may need to shorten the service, adapt the service or reschedule the appointment, depending on the time available and the nature of the booking.
If we are unable to perform the service because of late arrival, the appointment may be treated as a late cancellation or no-show.
We will always try to accommodate reasonable delays where possible, but we cannot guarantee that the full service can be performed if you arrive late.
12. Service refusal
Valerius reserves the right to refuse or stop a service when there is a reasonable professional, safety, operational or behavioural reason.
This may include, but is not limited to:
Hair condition that does not allow the requested service safely
Signs of scalp irritation, infection or sensitivity
Incomplete or inaccurate hair history
Risk of unsatisfactory or unsafe results
Aggressive, disrespectful or inappropriate behaviour
Failure to follow salon policies
Health or safety concerns for the client, team or other clients
If a service cannot be performed, our team may recommend an alternative service, consultation or future appointment.
13. Client responsibility
Clients are responsible for providing accurate and complete information before and during the service.
This includes information about:
Previous color services
Bleaching history
Keratin, smoothing or chemical treatments
Hair extensions
Home coloring or box dye
Allergies or sensitivities
Scalp concerns
Relevant product use
Any previous reaction to hair products or treatments
Valerius is not responsible for unexpected results or reactions caused by incomplete, incorrect or withheld information.
14. Allergies, sensitivities and reactions
Hair and beauty products may contain ingredients that can cause allergic reactions, sensitivities or irritation in some individuals.
If you have known allergies, sensitivities, scalp concerns or previous reactions to hair products, you must inform our team before the service begins.
Where appropriate, we may recommend a patch test, hair test or consultation before proceeding.
Valerius is not liable for reactions caused by undisclosed allergies, sensitivities or relevant medical or product history.
15. Aftercare
Professional aftercare is important for maintaining the quality and longevity of your result.
Our team may recommend specific products, routines or maintenance appointments after your service.
Results may be affected by factors outside our control, including homecare routine, use of unsuitable products, heat styling, swimming, sun exposure, water quality, medication, hormonal changes and previous hair history.
Valerius is not responsible for changes to the result caused by improper aftercare or external factors after the client leaves the salon.
16. Adjustments and concerns after a service
If you have a concern about your service result, please contact us as soon as possible at:
We ask that concerns are reported within 7 days of the appointment, so we can assess the situation properly.
If we determine that an adjustment is appropriate, we may offer a correction appointment, partial adjustment or other reasonable solution.
Valerius does not offer free adjustments when the issue is caused by a change of mind, unrealistic expectations, undisclosed hair history, external factors, another salon’s work after the appointment or failure to follow aftercare advice.
Refunds are not automatically provided for completed services, but each case will be reviewed individually and fairly.
17. Gift cards
Gift cards may be available through our website, booking platform or external gift card provider.
Gift cards can be used toward eligible services at Valerius by GP Hair Experience, subject to the conditions stated at the time of purchase.
Gift cards cannot be exchanged for cash.
Gift cards must be presented or redeemed according to the instructions provided at purchase.
Valerius is not responsible for lost, stolen or misused gift cards, unless required otherwise by applicable law.
Additional terms from the gift card platform may apply.
18. Products
If products are sold at the salon or through an official online channel, the applicable product information, price and return conditions will be communicated at the time of purchase.
For hygiene and safety reasons, opened or used hair and beauty products may not be eligible for return, unless the product is faulty or applicable law provides otherwise.
If you believe a product is faulty, please contact us with proof of purchase so we can review the case.
19. Right of withdrawal for online purchases
Where a legal right of withdrawal applies to an online purchase or distance contract, Valerius will respect the applicable legal requirements.
Some services, date-specific bookings, personalised services, fully performed services, hygiene-sensitive products or other categories may be excluded from the right of withdrawal under applicable law.
If you wish to withdraw from an eligible online purchase or distance contract, please contact us at:
Where required, we may also provide a withdrawal or cancellation function through our website or booking platform.
This section does not replace the specific cancellation and rescheduling conditions applicable to salon appointments.
20. Website use
You may use our website for personal and lawful purposes only.
You must not use the website in a way that may damage, overload, disrupt or compromise the website, its security or its availability.
You must not attempt to access restricted areas, interfere with website functionality, misuse forms or use the website for unlawful, fraudulent or harmful purposes.
21. External links and third-party platforms
Our website may contain links to third-party websites or platforms, including booking platforms, payment providers, gift card providers, map services and social media platforms.
Valerius is not responsible for the content, security, availability, terms or privacy practices of third-party websites or platforms.
When you use a third-party platform, that platform’s own terms and policies may apply.
22. Intellectual property
All content on the Valerius website, including text, images, videos, logos, graphics, design elements, brand names and visual identity, is owned by or licensed to Valerius by GP Hair Experience, 369 Premium Hair B.V. or relevant rights holders.
You may not copy, reproduce, distribute, modify, publish or use our content for commercial purposes without prior written permission.
23. Photos, videos and client content
Photos or videos may be taken before, during or after a service for professional records, consultation, treatment progress, social media, website or promotional purposes only with appropriate consent where required.
If you give consent for your image to be used publicly, you may later request that we stop using it in future publications.
If content has already been published, we will review your request and remove it where reasonably possible.
More information is available in our Privacy Policy.
24. Privacy and personal data
We process personal data in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect personal data, including data related to bookings, consultations, payments, communication, website use and marketing.
By using our website, booking a service or interacting with us, you acknowledge that personal data may be processed as described in our Privacy Policy.
25. Force majeure
Valerius is not responsible for delays, cancellations, interruptions or failure to perform obligations caused by events beyond our reasonable control.
This may include, but is not limited to, illness, staff unavailability, technical issues, booking platform failures, power outages, transport disruptions, extreme weather, government measures or other unexpected circumstances.
Where possible, we will contact affected clients and offer a reasonable alternative, such as rescheduling the appointment.
26. Limitation of liability
Valerius provides services with professional care and reasonable skill.
To the extent permitted by law, Valerius is not liable for indirect loss, consequential loss, loss of income, loss of opportunity or damage caused by factors outside our reasonable control.
Nothing in these Terms limits or excludes liability where this is not allowed under applicable law.
27. Changes to services, prices and terms
We may update our services, prices, policies and these Terms & Conditions from time to time.
The most recent version of these Terms will be available on our website.
Changes will not affect appointments already confirmed, unless the change is required by law, operational necessity or agreed with the client.
28. Governing law
These Terms & Conditions are governed by the laws of the Netherlands.
Any disputes will first be approached through direct communication with Valerius by GP Hair Experience. If a dispute cannot be resolved informally, it may be submitted to the competent courts in the Netherlands, unless applicable consumer law provides otherwise.
29. Contact
For questions about these Terms & Conditions, please contact:
Valerius by GP Hair Experience
Operated by 369 Premium Hair B.V.
Registered business address:
Korianderlaan 00029
1187 EE Amstelveen
Netherlands
Salon address:
Valeriusstraat 35h
1071 MC Amsterdam
Netherlands
Email: hello@valeriushair.com
Instagram: @valerius.hair